We will try our best to make sure the products shipped to our customers are in good quality.
1. Return& Refund
--Products with quality problem in 7 days (from the date products were received) can be returned and refund.
--Customer needs to send the products back to the designated returning address which will be provided to you by email. A full refund will be proceeded after receiving the returned package.
--Color aberration is existed due to the color effect by the PC monitor and lighting condition. The quality problem is not included with color aberration.
--Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
--For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape-measure to measure out the problem. Customer shall submit the photographs to coolwatch.live and coolwatch.live may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
--By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.
--We don’t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.
--We don’t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.
--We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.
--In case of your not satisfied about the product received from us, please contact our customer service as soon as possible.
For maintain your own interests, we don't accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.
2. Return & Exchange
All exchanges must be addressed within 14 days of receiving products. In order to make an exchange, all watches must be in original, unworn, dead stock condition, with original packing or you will not qualify for an exchange. Exchanges can only be made if the products were factory defects and/or it was a result of our mistakes.
Unacceptable reasons for exchange are customer chose wrong size/wrong color/wrong style/customer decides no longer wants.
coolwatch.live reserves the right to apply this charge to any exchange! We will not accept returns if we sent you the correct products but you can exchange it for the one you want.
Read our policy and make sure you select the correct product, color and size and ask any question about the products before you purchase! You can send emails at coolwatch.live
Instructions for Returning Goods
Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem, without you having to send anything back.
If there are irremediable defects with the goods, you can return them back exchange under our 7 Days Refund / 14 Days Exchange warranty.
Please email your order number to coolwatch.live, our Customer Service Department will offer you our return code and return address, also some important instructions.
The returned order number should be displayed on the outside of the box you are returning to coolwatch.live.
Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS, these couriers are much expensive than Post Office.
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